Return & Refund Policy
At Hair Temptation, customer satisfaction is our top priority. We strive to provide high-quality hair care products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
You may request a return if:
-
The product is damaged, defective, or incorrect upon delivery.
-
The product is unused, unopened, and in its original packaging.
-
The return request is made within 7 days of receiving your order.
-
The product includes all original accessories, labels, and invoices.
Products that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
-
Opened or used hair care products.
-
Products with damaged or missing original packaging.
-
Gift cards or promotional items.
-
Products marked as Final Sale or Non-Returnable.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
-
Contact us within 48 hours of delivery.
-
Share your order number.
-
Provide clear photos of the product and packaging.
-
Our support team will review your request and provide a suitable resolution.
Return Process
To initiate a return:
-
Contact our customer support team.
-
Provide your order number and reason for the return.
-
Wait for return approval and shipping instructions.
-
Securely pack the product in its original packaging.
-
Ship the product to the return address provided by our support team.
Returns sent without prior approval may not be accepted.
Refund Policy
Once we receive and inspect your returned product:
-
You will be notified about the approval or rejection of your refund.
-
Approved refunds will be processed within 5–7 business days.
-
Refunds will be issued to the original payment method used during purchase.
-
Processing times may vary depending on your bank or payment provider.
Exchange Policy
We offer product exchanges only for:
-
Damaged products.
-
Defective products.
-
Incorrect items received.
Exchanges are subject to product availability.
Return Shipping
-
If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
-
If the return is requested for personal reasons, the customer may be responsible for the return shipping charges unless otherwise specified.
Order Cancellation
-
Orders can be cancelled before they are shipped.
-
Once an order has been dispatched, cancellation may not be possible.
-
If eligible, the refund will be processed according to our refund policy.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Hair Temptation
Email: Solid0044@gmail.com
Phone: +91-8796767879
We appreciate your trust in Hair Temptation. Our goal is to provide premium-quality products and ensure a smooth, transparent, and hassle-free shopping experience for every customer.
